What is a Cash Advance or Payday loan?

Payday loans or cash advance loans are short term loans usually for a period of 4 to 6 weeks or until you get your next pay. The instalments are matched to your payday and deducted from your bank account when you are paid. This helps make is easier to manage your finances.

What are the qualifying criteria for a pay day loan?

You must be earning at least $450 per week after tax and at least $400 of this from non-government sources. Your pay must be electronically deposited in your bank account regularly. You need to live in New Zealand. You must be at least 18 years old. You must have an active email account so we can communicate with you. You need to have a mobile phone so we can communicate by text and phone. We need you to complete the on line application form.

How do I apply?

Complete the online application form. If you live on Auckland's North Shore, drop in and see us. Everything can be done online from anywhere in New Zealand.  Simply fill out the application form on this website and submit. We will send you a link to your email address for you to login and send us recent bank statements.  We also need to verify your ID and proof of address. If you have a passport or driver licence, just send us the details -  we do it all on line - no faxing or scanning! Apply by selecting How to get a loan.
Read more about fast cash loans Fast Cash Loans.

How much can I borrow?

The maximum loan amount is $600. However, there are people who may not qualify to borrow this amount the first time we approve a payday loan. The amount we lend is determined by your disposable income – that is how much you have left after expenses. If you have successfully paid off a payday advance with us previously, we may review your credit and let you borrow more next time. Our aim is to prevent  financial hardship and we try to manage the payday loan amount and repayments to fit your budget.

I receive a benefit, do I qualify?

To qualify for a payday advance, more than $400 of your income must come from non-government sources to qualify for a loan. This means we are unlikely to approve a loan application if your income is mostly from a government benefit such as the unemployment benefit,  ACC or a Studylink loan. Applicants need to show good credit history and have enough regular income over $450 per week  to manage the weekly repayments.

How do I find out the status of my application?

You can contact our friendly customer service team on 0800 503 114 or email This email address is being protected from spambots. You need JavaScript enabled to view it. with any questions you may have.

How long until the money appears in my account?

Once your loan is approved we transfer the money to your account. If you choose the Express Payment option, in most cases the money is transferred within 60 minutes but on occasions it can take a little longer - we depend on banks processing the transfer quickly. Participating banks for Express Payment transfer are ANZ, ASB, BNZ, TSB, Westpac, Kiwibank and Cooperative Bank between the hours of 9:00am and 4:30pm. Credit Unions are overnight payments. If you select Overnight / Next day, the payment should reach your account early the next day.

How quickly will I receive my loan?

Existing clients usually have their application for a payday loan processed within 60 minutes assuming all the information needed has been supplied. First time applicants take a little longer as we need to validate some of the information provided and we sometimes ask for more information such as photo ID or copies of bank statements. Using the online bank statement option speeds up the process to approve your payday loan request. This can usually be done online and completed within a few hours. We also need you to agree for us to deduct the repayments from your account by signing a direct debit form. Once a decision is made you will be notified via email, confirming loan payment amounts and due dates. Read more about fast cash loans Fast Cash Loans.

When and how is my loan due to be repaid?

Normally a payday loan is to be repaid on your next pay day. However we do offer the opportunity to pay it off over several pay cycles If you are paid weekly then you can spread the payments over 6 weekly installments If you are paid monthly, then you need to pay off the entire balance on your next pay day. If you are paid fortnightly you can spread the payment over 2 or 3 pay periods. The repayments are made by direct debit on the day you are paid. During the creation of a new payday loan, repayment instalment dates and amounts are agreed by you in the Credit Contract. On each of these agreed days, unless you tell us otherwise, we will direct debit your account the agreed amount. You can see an example of a Direct Debit Form by clicking on Direct Debit Form Example bottom of this website.

How much will my loan cost?

To set up a new payday loan the cost is $21.50 and the daily interest rate is 1.25% (456% per year). You only pay interest on the outstanding balance of the loan. This means the faster you pay it off, the less interest you will pay. If you want an Express Payment transfer to your bank account a $10 fee applies. That's it - no other hidden costs. If you miss a payment or a payment dishonors we may apply a $10 fee. If we use Ezidebit to process direct debits from your bank account, they will charge $14.95 for every dishonored payment. These rates and fees can change at any time but once a payday loan is taken out, they won’t be changed.These rates and fees can change at any time but once a payday loan is taken out, they won’t be changed.

What if I have a bad credit history?

When assessing loan applications, credit worthiness is only one of several factors we consider. We will carry out a credit check on your first loan application. We are flexible and understand there are difficult times in life which result in a poor credit record. Depending on how long ago, the amount involved and how you worked your way through these times, we may be able to work out a solution for you. Since our lending criteria are not as strict as banks and other lending organisations we usually approve most applicants who have a good income history. In spite of this some applications are declined. This can occur if your credit history has a significant number of defaults or you have been declared bankrupt,  are in the No Asset Procedure or Summary Instalment Order. We may not approve your application if we believe this type of loan is not suitable for you or if we think the payments will cause you hardship.

Can I get a top up on my loan?

Before you can renew a loan, previous loan must be fully paid. We do not offer top up type loans. To qualify it helps to have made the required loan repayments on the due dates. If it is 6 months or more since your last loan, we may require fresh information from you such as bank statements or pay slips.

Can I cancel the loan?

You have a right to cancel your loan within 7 working days. If you cancel you loan, we can charge you the amount of any reasonable expenses that had to be paid in connection with the Loan Agreement and its cancellation. We can also charge you any interest accrued for the period from the day you received the loan until the day you repaid the balance. Refer to the ‘Statement of Right to Cancel’ on your Loan Agreement for full details on your right to cancel and your obligations on cancellation. See more information in Example of a Credit Contract

What if I have Unforeseen Hardship?

If you are unable reasonably to keep up your payments or other obligations because of illness, injury, loss of employment, the end of a relationship, or other reasonable cause, you may be able to apply to the us for a hardship variation. To apply for a hardship variation, you need to make an application to us in writing or by email, explaining your reason for the application. You also need to request one of the following:-  1. An extension of the term of the contract (which will reduce the amount of each payment due under the contract) or 2.  Postponement of the dates on which payments are due under the contract (specify the period for which you want this to apply).  Or you can do both of these. Do this as soon as possible.  If you leave it for too long, the creditor may not have to consider your application.

What happens if I stop making payments?

If for any reason you miss a payment, ring us immediately so we can arrange a solution that works and you can manage. If you continue to miss payments and fail to make arrangements, you may be liable for extra interest and default fees. Each time we send a warning letter, email or SMS text, you may be charged default fees of $10. If your Direct Debit transactions fails you may be charged $14.95 by Ezidebt, usually 1 week later.If we have not received a payment and we cannot contact you or if you do not keep to any arrangement we make with you we will call up the unpaid balance  and it will be handed over to our debt collectors.

Can I increase my credit limit?

We do not allow credit increases until you have completed two loans. These are subject to our own discretion, your payment history, and our assessment of your financial position.

Can I extend my loan or delay payments?

We prefer borrowers to pay back their loan on the dates and agreed amounts in the Credit Contract. However sometimes circumstances change and you may need to defer payments or pay a reduced amount. Please contact us to discuss your options. It is important to us that you can afford to repay any payday loans or cash advances you have with us and we don’t want you to be under any financial duress. Therefore we only lend up to a certain amount with manageable repayments. If you get into financial difficulties we can extend the term of your loan but extra interest may be incurred. This is set to a maximum of 60 days and your credit limit for future loans may be reduced. If your cash advance is not paid after this time it will be considered in default.

How do I make a complaint?

Please refer any complaint you have to the collections officer or customer service person in contact with you. They should endeavour to resolve any complaint you have promptly and fairly. However if this initial attempt to resolve the matter has failed, please write or email to This email address is being protected from spambots. You need JavaScript enabled to view it.  and mark it to the attention of the Complaints Officer. We have an internal complaints process and undertake to investigate any concerns promptly and fairly. We are a member of an independent dispute resolution scheme operated by Financial Services Complaints Limited (“FSCL”) and approved by the Ministry of Consumer Affairs. If you are not satisfied with our response, you may then refer the matter to FSCL by emailing This email address is being protected from spambots. You need JavaScript enabled to view it. or calling on 0800 347 257. FSCL does not deal with complaints about standard fees or interest rates unless such fees and/or interest rates are not in accordance with your loan agreement. There is no cost to you to use the services of FSCL.

Where can I find a copy of my loan contract?

When your loan was approved you signed a copy of the contract. If you need another copy, please send an email to This email address is being protected from spambots. You need JavaScript enabled to view it. and ask us to send you a copy of your loan contract

How can I get a copy of my loan statement and outstanding balance?

To find out your outstanding balance you can either email or phone us and request your current balance, next payment amount and due date. If you want a copy of your loan statement send us an email. 0800 503 114 or email. Alternatively, login on the Client Login page with your email address and password to see you payment history and balance.

Direct Debit Payments - how do they work?

To have a loan application approved by The Little Loan Shop you need to electronically sign a Direct Debit Form. This permits us to direct debit the payments as laid out in the Credit Contract from your bank account, either by using our bank provider or using our partner Ezidebit. You can see an example of a Direct Debit form and relevant Terms and Conditions by clicking on the link to Direct Debit Form Example at the bottom of this website

Privacy Waiver and Consent - What is it?

When you agree to the Privacy Waiver and Consent form by checking the box and submitting an application form on our website you are permitting The Little Loan Shop to retain your personal information and make inquiries with credit providers (credit checks) and also to verify your identity with government and other organisations. See Privacy Waiver and Consent on footer of this website

My loan is paid off, can I get another loan?

Once you loan is paid off you may be eligible to apply for another cash advance. Simply log in on our website with your client ID and password. However The Little Loan Shop loans are for occasional borrowing only and should never be used as an ongoing source of credit. We may not approve your application if we believe this type of loan is not right for you or if we believe the repayments may cause you hardship.

Are you a responsible borrower?

To help ensure a Little Loan Shop loan is right for you don't apply to borrow more than you can easily afford to pay back on the repayment dates. The Little Loan Shop loans are strictly for short term occasional borrowing only. A responsible borrower won't use this type of loan as an ongoing source of credit. Instead they will look for a loan that is over a longer period and has a lower interest rate.

My contact detail have changed - what do I do?

If your address, phone number, email or any other of your contact details have changed, please let us know as soon as possible so we can update your records. You can either phone, email, write or personally visit to advise us of the change
 
 
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